Terms of Service

You agree to use this site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the site.

Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or unavailable inventory.

All payments are processed securely through our payment provider. We do not store your full payment card details on our servers.

Live trees, plants, and food plot seed are agricultural products, and shipping works differently than standard retail goods. By placing an order, you acknowledge and agree that:

• Shipping can take up to two weeks from the time of order, depending on the item and season.
• Many items ship seasonally, tied to the correct planting or dormancy window for that species/region — not to the date you placed your order. Placing an order does not guarantee immediate shipment.
• Orders for seasonal items may be placed well in advance of their actual ship date, and will ship when conditions/timing are appropriate for that product.
• Estimated ship dates and delivery windows, if provided, are estimates only and not guarantees. Delays do not, by themselves, entitle a buyer to a refund or cancellation once an order has entered production or been scheduled for seasonal shipment — see cancellation terms below.

Because we sell live trees, plants, and seed, the guarantee below is different from a typical retail return policy. Please read it before ordering.

Live Arrival Guarantee. We guarantee that live trees and plants will arrive alive and in good condition. If your order arrives dead, severely damaged, or defective, notify us within 48 hours of delivery with clear photos (and video, if possible) of the item and its packaging. Claims submitted after 48 hours, or without photo evidence, will not be accepted.

What is NOT covered. Once a tree or plant has been planted, or seed has been sown, we do not offer refunds, replacements, or credit for failure to grow, thrive, survive, or produce a specific yield. This includes, without limitation, failure caused by:

• Improper planting technique, depth, spacing, or timing
• Site conditions not suited to the species (soil type, drainage, pH, sunlight, hardiness zone)
• Lack of watering, overwatering, or inconsistent watering
• Weather events, including drought, flood, frost, freeze, extreme heat, wind, or storm damage
• Wildlife browsing or damage (including deer — an expected and common risk for food plot plantings), insects, rodents, or disease introduced after delivery
• Herbicide or chemical drift/damage
• Failure to follow included or published care and planting instructions
• Normal transplant shock, which is an expected short-term stress response, not a defect
• Neglect, lack of maintenance, or delayed planting after delivery
• Acts of God or other causes beyond our control

Food Plot Seed — Germination. We do not guarantee germination rates, stand establishment, or yield for seed once planted. Seed performance depends on soil preparation, seeding depth and rate, timing, moisture, temperature, weed competition, and wildlife/bird consumption of seed before germination — none of which we control once seed leaves our facility. We stand behind the viability of the seed as shipped; if you believe a seed lot itself was defective (not planting conditions), contact us within 7 days of delivery with your order number and, if possible, evidence such as a soil/moisture log or photos of the planting.

Damaged in Transit or Wrong Item Shipped. If your order arrives visibly damaged in shipping, or you received the wrong item, contact us within 48 hours with photos. We will replace the item or issue a refund at our discretion — this is the one category where we do not require you to prove anything beyond the shipping error itself.

Unshipped Order Cancellations. Orders may be canceled for a full refund any time before they ship, including seasonal items still awaiting their planting window. Once an order has shipped, it is subject to the guarantees above.

How to File a Claim. Email BigBoonerDeerSupply@gmail.com with your order number, photos/video, and a description of the issue, within the applicable window above. Claims missing this information, or submitted after the window, will be declined. Approved claims are resolved at our discretion via store credit, replacement, or refund — store credit/replacement is our default remedy outside of the Live Arrival Guarantee and shipping-error cases above.

No Guarantee of Results. Because tree, plant, and food plot success depends on conditions we cannot observe or control after delivery, purchase of our products does not include any guarantee of growth, survival, height, yield, or timeline.

All content on this site, including text, images, and logos, is the property of Big Booner Deer Supply unless otherwise noted, and may not be used without permission.

We are not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products, to the fullest extent permitted by law.

We may update these Terms from time to time. Continued use of the site after changes constitutes acceptance of the new Terms.

Questions about these Terms? Contact us at BigBoonerDeerSupply@gmail.com.